The Good Books Accounting and Bookkeeping

ABN: 75 911 276 320
Effective Date: 7 January 2025

At The Good Books Accounting and Bookkeeping, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services or interacting with our website, you agree to the practices outlined in this Privacy Policy. If you have any questions or concerns regarding our privacy practices, please contact us using the details provided below.

1. Information We Collect

We collect personal information in the course of providing bookkeeping and financial services. The types of personal information we may collect include:

• Contact details: Name, address, email address, phone number.

• Business information: ABN, business name, financial records, bank account details, tax records, and accounting data.

• Identifying information: Driver’s license, passport number, or other identification documents (if necessary for compliance or verification).

• Payment and transaction details: Credit card information or bank details for processing payments.

• Other information: Any other details necessary to provide our services or required by law.
  
  

2. How We Collect Your Information

We may collect personal information from you in various ways, including:

• Direct interactions: When you engage with us directly (e.g., via phone, email, in-person meetings).

• Online interactions: When you use our website or online platforms, such as filling out forms or subscribing to services.

• Third parties: We may receive information from third-party service providers such as banks, accountants, or tax authorities in relation to your business.
  
  

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide bookkeeping, accounting, and financial services.

• To manage billing, payments, and invoicing.

• To comply with legal and regulatory obligations (e.g., tax filings, compliance with the Australian Taxation Office (ATO)).

• To communicate with you about our services, promotions, or business updates.

• To improve the quality of our services and maintain accurate records.
  
  

4. How We Protect Your Information

We are committed to safeguarding your personal information. We implement a range of technical, physical, and administrative security measures to protect your data, including:

• Secure storage and encryption of sensitive financial data.

• Access controls and authentication procedures to ensure only authorized personnel can access your information.

• Regular security reviews and audits to maintain high standards of data protection.
  
  

5. Sharing Your Information

We will not share, sell, or rent your personal information to third parties, except in the following cases:

• With your consent: We may share your information with your consent or at your request (e.g., sharing information with your accountant, lawyer, or other service providers).

• For legal reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal obligations.

• With trusted third-party service providers: We may engage third parties to assist with our services, such as cloud storage providers, software vendors, or payment processors. These third parties will be bound by confidentiality agreements and will only have access to the information necessary to perform their tasks.
  
  

6. Access and Correction of Your Information

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correct: Request corrections to any inaccurate or incomplete information.

• Delete: In certain circumstances, request the deletion of your personal information (subject to legal obligations).

To make a request, please contact us at the details provided below. We will respond to your request in accordance with the Privacy Act 1988 (Cth).

7. Cookies and Tracking Technologies

When you visit our website, we may use cookies and similar tracking technologies to enhance your experience. These technologies help us:

• Analyze website traffic and usage patterns.

• Improve functionality and user experience.

• Personalize content based on your preferences.

You can manage or disable cookies in your browser settings, but this may affect the functionality of some parts of our website.

8. Overseas Transfers

We do not typically transfer personal information outside of Australia. If we ever do need to transfer your information overseas (e.g., if we use international cloud service providers), we will take steps to ensure your data is protected in line with Australian privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy regularly.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

The Good Books Accounting and Bookkeeping
We are located in Victoria, Australia
You can get into contact with us by completing this form: <Link to contact us page>

We are committed to addressing any concerns you may have and resolving any issues in a timely and professional manner.